Opening times

Your call will be answered at either Highnam or Cheltenham Road. Alney Practice receptionists work on the same clinical system and will generally be able to manage your call without need to transfer you to the other reception team.

GP’s are available for consultations between the following times Monday to Friday:

• 9am to 11am
• 2pm to 4pm
• 4pm to 6pm

Enhanced access

We are a member of the North South Gloucester Primary Care Network (NSG PCN) and may also be able to offer some improved access appointments with either our own GPs or other GPs from surgeries within the NSG PCN (Longlevens, Churchdown, Hucclecote and Brockworth. These appointments will generally be available between 6:30pm and 8pm, Monday to Friday, and on Saturday mornings.

For more information, please see our improved access page.

Out of hours service

There are a limited number of extended hours (after 6:30pm) appointments are available with our GPs and nurses from Monday to Wednesday.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

The out of hours contact number for district nurses is 08454 220 555.

Out of hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

Alternatively call Gloucester Health Access on 01452 336290 who are open 7 days a week from 8am to 8pm.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.