Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 01452 522709 or 01452 529699.
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 01452 522709 or 01452 529699.
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
When requesting an appointment online please take care in selecting who you wish to see.
Telephone advice
Our doctors have two pre-bookable five minute telephone appointments daily. Our extended hours appointments can also include telephone calls.
Enhanced access
We are a member of the North South Gloucester Primary Care Network (NSG PCN) and may also be able to offer some improved access appointments with either our own GPs or other GPs from surgeries within the NSG PCN (Longlevens, Churchdown, Hucclecote and Brockworth. These appointments will generally be available between 6:30pm and 8pm, Monday to Friday, and on Saturday mornings.
For more information, please see our improved access page.
Out of hours service
There are a limited number of extended hours (after 6:30pm) appointments are available with our GPs and nurses from Monday to Wednesday.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 01452 522709 or 01452 529699 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
The out of hours contact number for district nurses is 08454 220 555.
Out of hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
Alternatively call Gloucester Health Access on 01452 336290 who are open 7 days a week from 8am to 8pm.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If possible please try to call 01452 522709 or 01452 529699 before 10am if you require a home visit.
You should only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby.
