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The Alney Practice

Formerly Cheltenham Road and Highnam surgeries
NHS
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Cheltenham Road Surgery
Tel: 01452 522709
Fax: 01452 304321

Highnam Surgery
Tel: 01452 529699
Fax: 01452 410848

Cheltenham Road Surgery
16 Cheltenham Road
Gloucester
GL2 0LS
Map

Highnam Surgery
Lassington Lane
Highnam
GL2 8DH
Map

The Alney Practice

CQC Inspected and Rated
Good

Cheltenham Road Surgery is currently CLOSED.

Highnam Surgery is currently CLOSED.

View all opening hours

Practice Information

Improved Access Service

Friends & Family Test

  • Site Credits
  • Privacy Statement
  • Disclaimer
  • Copyright
  • Accessibility
  • Cookie Policy
FootFall © Silicon Practice 2019
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Digital Practice Help

Digital Practice is a service that has been designed to make it easy for patients of this Practice to:

  • Get answers to their questions
  • Quickly access the right help and advice for their needs.

By using Digital Practice you will be able to:

Make online requests to your GP Practice such as:

  • Appointment requests
  • Appointment Cancellation
  • Ask the Doctor a question
  • Ask the Practice a question
  • Repeat Prescription requests
  • Help with medications
  • Request test results
  • Request sick notes

Submit self-monitoring health reviews
(if requested by the doctor or nurse):

  • Asthma
  • Diabetes
  • Epilepsy
  • Smoking
  • Mental Health
  • Alcohol
  • Blood Pressure

Find the forms that you need:

  • New Patient registration
  • Change of details
  • Register for online services

Give feedback to the Practice:

  • Feedback and Complaints
  • Friends and Family Test

Get advice on common conditions:

  • Services offered by your GP Practice such as travel services.
  • Health services and health support groups in your area.
  • Help from NHS.uk regarding your condition.

Frequently Asked Questions

How do I make a request to my Practice?

  • To make a request to your Practice select the service that you require.
  • You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.
  • The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response.  This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

  • The pages you visit
  • How long you use the site
  • How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date.  The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Home
Get Help
Online Requests
Translate
Search

The Alney Practice

Formerly Cheltenham Road and Highnam surgeries

Online Requests

Patient Access – Online Services

  • Order your repeat prescriptions
  • Make an appointment
  • Cancel an appointment
  • View your medical record
  • Register for Online Services

Health Reviews and Assessments

  • Alcohol Consumption Review
  • Asthma Review
  • Blood Pressure Review
  • Breathlessness Review
  • Epilepsy Review
  • Epworth Sleepiness Scale
  • Medication Review
  • Patient Health Questionnaire (PHQ-9)
  • Smoking Review
  • Male Urinary Tract (IPSS)
  • Oxford Knee Score
  • Oxford Hip Score
  • Travel Risk Assessment
  • COPD Assessment
  • Hypothyroid Self Assessment

Contacting the Practice

  • Ask a Nurse a Question
  • Ask the Practice a Question
  • Contact the Practice
  • Feedback
  • Prescription Question
  • Cancel an Appointment

Requests

  • Referral Request
  • Repeat Prescription Request
  • Test Results Request
  • Medical Report Request
  • Requesting an additional Sick / Fit Note
  • Doctor’s Sick / Fit Note for more than 7 days
  • Self Certification Sick / Fit Note for less than 7 days

Track

  • Track a Referral

Your Details

  • New Patient Registration
  • Patient Participation Group Registration
  • Change of Personal Details
  • Summary Care Record Opt Out
  • Register a Carer
  • Register for Electronic Prescribing

Synchronisation

  • Long Term Condition Synchronisation
  • Prescription Synchronisation
NHS
Phone

Cheltenham Road Surgery
Tel: 01452 522709
Fax: 01452 304321

Highnam Surgery
Tel: 01452 529699
Fax: 01452 410848

Location

Cheltenham Road Surgery
16 Cheltenham Road Gloucester GL2 0LS
Map

Highnam Surgery
Lassington Lane Highnam GL2 8DH
Map

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