Prescription Ordering Line – an easy way to request your repeat medication
Repeat prescriptions can now be ordered by telephone through the Prescription Ordering Line, a local NHS service. The ordering line is open between 09.00 and 17.00, Monday – Friday (excluding Bank Holidays). Call them on 0300 421 1215.
If you are not already registered as a user of patient online services, you will need to register to do so by completing our online form and then provide the surgery with 2 forms of ID one of which should be photo ID and the other confirmation of your address (e.g. a utility bill).
If you are on long-term medication, repeat prescriptions will be issued at your doctor’s discretion without needing an appointment.
If you choose not to use the Prescription Ordering Line or online services, please deliver your computerised treatment list by hand with the items required ticked or send it to the surgery by post. We strongly recommend that you nominate a pharmacy so that you prescription can be sent electronically removing the need to visit the surgery.
- Because of the significant volume of repeat prescriptions that we have to process on a daily basis, please allow at least 5 full working days for your prescription to be ready.
- Please do not ask your doctor for a repeat prescription during an appointment.
- Please make use of the new repeat prescribing arrangements that can be set up with your chemist.
- We ask that prescriptions are collected after 14:00 only.
New prescribing policy issued by Gloucestershire Clinical Commissioning Group
Please note that a new prescribing policy has been implemented by NHS Gloucestershire following guidelines issued by NHS England: a range of medicines that are available to buy over the counter from pharmacies and supermarkets will no longer be routinely prescribed by GP surgeries. These are medicines associated with a number of minor, short term conditions, which either get better by themselves or you can treat yourself. For more information, please see the letter from NHS Gloucestershire. We are unfortunately not able to sell these items through our dispensary at Highnam.
Details of which chemist is on duty at weekends or bank holidays, can be found in your local newspaper, in the window of your local chemist or online. We will display such information at Bank Holidays.
Patients on repeat medication will be asked to see a doctor or practice nurse at least once each year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment using our online form to avoid unnecessary delays to further prescriptions.
View the cost of prescriptions on the NHS website.
You can also find out if you are entitled to free prescriptions.